Withdrawals

Withdrawals listing

In this list you will find all the Withdrawals with their corresponding status (completed, pending or cancelled). And a link to the detailed view.

In the detail view you will find the main information about the money withdrawal, listed at the top for a quick review (Status, Creation Date and Bank Name).

Below you will find all withdrawal and bank details:

  • Withdrawal Id: Id linked to the settlement/withdrawal.

  • Type: manual or automated (scroll down for for details).

  • Transactions: shows the list of original payments linked to this settlement.

  • Transferred amount: amount transferred to the merchant’s account.

  • Fee: costs associated to the transfer.

  • Bank Details: lists the information about the merchant’s bank where the funds were transferred.

Manual withdrawal request

To start a manual request click on the Request withdrawal button.

Then complete the manual withdrawal request with request input:

  • Amount requested: amount to be transferred to your bank account will be displayed.

  • Withdraw to: select the Bank account.

  • Comments: add any relevant information or clarification.

For automated withdrawals: Please see the “General settings: configure automated withdrawals” section in this manual.