Refunds list

The Refunds list displays all your refunds. In this section you will find relevant information about them. You can filter the refunds list for more specific information.

Refunds detail

Columns will display the following information:

Column	Description
Status	Current status of your refund.
Reference	dLocal’s refund id
Refund external ID	Merchant's refund id.
Creation date	Creation timestamp.
Last Updated date	Timestamp of the last status update.
Local amount	Amount to be refunded, in local currency
Payment method	Payment method through which the refund will be sent.
Country	Country where the refund will be processed.

Status detail

In the first column of this section you will be able to quickly see your payouts status:

Status	Description
Pending	The refund is pending to be processed.
Refunded	The refund was successfully sent. The end user has received the correspondant amount of money.
Rejected	The refund can not be sent. Learn why (link to rejection reasons)
Cancelled	The refund period has expired and is therefore automatically cancelled.

Rejection reasons

There are a number of reasons why your refund could be rejected:

• Chargeback in place for this transaction: A chargeback has been already issued for this transaction.

• Refund period exceeded: If you intend to issue a refund after the refund period has expired your refund will be rejected. Refund period is the period of time in which a user can request a refund after the payment has been approved. This period of time is usually 180 days but it also depends on the payment method.

• Insufficient funds: Please change the payment method to continue with this refund request. Amount exceeded: the amount of the refund is higher than the amount of the original payment.

• Invalid credentials: Merchant credentials are incorrect (only applies to refunds requested via API).

• Missing parameter: There is a missing parameter to make the refund (only applies to refunds requested via API).

• Invalid parameter: One of the parameters is failing or a string has been entered in a numeric parameter (only applies to refunds requested via API).

• Payment not found: The original transaction cannot be found. Please check the ID.

• Amount too low: Transactions cannot be lower than 0.01 in the selected currency.

• Order refund Id is duplicated: the Id you input for this refund has already been used.

Refund detail information

By clicking on the reference column items you can access a detailed view of each refund.

In the Refunds detail section, you can find the following information:

Information	Description
Status	Current status of your refund
Amount	Amount refunded
Creation date	Created date timestamp
Payment method	Payment method through which the refund will be sent
Status code	The status code of the refund
Reference	dLocal’s refund id
Invoice	Refund external Id set by the merchant.
Last Updated date	Timestamp of the last status update.
Local currency	Currency used to make the refund.
Amount refunded	Amount received by the end user.
Country code	Code of the country where the refund will be processed.
Description	Optional internal comments when the refund was created. Only merchants see this.
Confirmation date	Only approved status refunds have this. It is the refund approved date.
Comments	Additional info by dLocal.
Reference	Automatically generated unique dLocal’s refund ID.
Amount paid	Amount of the original payment.
Transaction type	Type of the original transaction.