Proof of refunds

Once your refund is successfully sent you will be able to download a receipt.

Step 1

Go to the refunds section on the left menu

Step 2

Click on the Reference number in blue.

Step 3

Click on “Download Receipt” at the bottom right.

Step 4

Your receipt will be downloaded with the name “Voucher” + the reference number.

Important: If the transaction was not successful, you will not be able to download a receipt.

Check here the link to the general refunds flow. For any questions about your refund, please contact [e-mail].

For more details on how to issue a refund please go to the Issue a refund section.

pageIssue a refund